RETURNS

See below for our return options and FAQs.

We’re here for you
 
Our customer care team are available on 0800 002 477, via email onlinenz@sportscraft.com or on live chat during business hours Monday-Saturday NZST) to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.
 

If you want to change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of receiving your order, in line with our Returns Policy. All items sold online are eligible for refund providing they meet the returns requirements, including sale items. Exchanges are only available in one of our freestanding stores.

RETURNS POLICY

RETURNS

See below for our return options and FAQs.

Returns Policy


We’re here for you
 
Our customer care team are available on 0800 002 477, via email onlinenz@sportscraft.com or on live chat from 11am - 7pm Monday-Friday and Saturday (NZST) to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.
 

If you want to change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of receiving your order, in line with our Returns Policy. All items sold online are eligible for refund providing they meet the returns requirements, including sale items. Exchanges are only available in one of our freestanding stores.

2 Simple ways to return:
• In-Store: Return or Exchange for free at your local freestanding store (excludes Ballantynes and DJs).
• Post: Please post your return back to

SPORTSCRAFT
ATTN: ONLINE RETURN
LEVEL 2. SHOP S802 WESTFIELD ST LUKE'S
80 ST LUKES RD
MOUNT ALBERT
AUCKLAND 1025


Please keep a record of your tracking number as proof of sending. We will process your refund within 3-5 days of receiving the package, excluding the returns postage cost.

For a change of mind returns items must be unworn, unwashed and have the original tags attached. Paypal purchases are valid for a refund via post and refund in one of our freestanding stores. We cannot offer an exchange on Paypal purchases. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Please keep a record of your tracking number as proof of sending. We cannot offer refunds on packages that may become lost in the post, so please keep your proof of send tracking information. To return or exchange in-store, please ensure you have your order confirmation email to hand.

Store LocatorReturn or Exchange In-store
  • Eligible for New Zealand orders only.
  • Excludes Ballantynes and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Return By PostReturn By Post
  • Please post your return back to:

    SPORTSCRAFT
    ATTN: ONLINE RETURN
    LEVEL 2. SHOP S802 WESTFIELD ST LUKE'S
    80 ST LUKES RD
    MOUNT ALBERT
    AUCKLAND 1025


  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

RETURNS FAQs

  • What is the Sportscraft Returns Policy?
  • How do I return an online purchase?
  • How do I return a faulty online purchase?
  • Can I exchange my online purchase?
  • Can I return my online purchase in store?
  • How do I return an item purchased with Paypal?
  • Can I return a Sale or discounted item?
  • When will I receive my refund?
  • Can I track my return?
  • How do I return an item purchased from a Sportscraft Store?

Haven't found the answer? Email us now or phone 0800 467 004 . Our Sydney based customer care team operate from Monday - Friday 10.00am-8.00pm & Saturday 11.00am-7.00pm (NZST).

< BACK TO HELP CENTRE