As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

This includes an item that:

• Has a problem that would have stopped someone from buying the item if they had known about it
• Is unsafe
• Is significantly different from the sample or description
• Doesn’t do what we said it would do, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

In addition to your statutory rights, we offer a change of mind returns policy where the following conditions are met:

• The item must be unworn, unwashed and have the original tags still attached.
• All returns must be made within 21 days of order date. Refund will exclude any postage costs. Due to hygiene reasons we cannot accept returns for swimwear, earrings, hosiery and lingerie, unless they are faulty. This does not affect your statutory rights.

For all online purchases that meet the returns requirements, simply post back to the local address below:

SPORTSCRAFT
ATTN: ONLINE RETURN
LEVEL 2. SHOP S802 WESTFIELD ST LUKE'S
80 ST LUKES RD
MOUNT ALBERT
AUCKLAND 1025

In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. You can also return your online order a freestanding Sportscraft store with your confirmation email and the item(s) for a full refund within 21 days if you simply change your mind. Once you have dropped your parcel off, returns may take up to 2-7 business days to reach us. Note: Once received we'll process your request within 3-5 business days. We will email you once your order has been refunded.

We know the holiday period can get hectic. To take the pressure off this festive season, we are offering extended returns. Items purchased from the 15th November 2019 to 24th December 2019 (inclusive) can be returned up to and including January 31st, 2020. All purchases made after December 24th 2019 revert to our standard returns policy.

To read our Christmas FAQ click here.

If you simply change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of placing your order, in line with our Returns Policy.

Items purchased during Sale, Outlet or on discount, that meet the returns requirements, are all eligible for refund. Exchanges on Online Purchases are only available in one of our freestanding stores (Excludes David Jones or Ballantynes.)

2 Simple ways to return:

As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

This includes an item that:

• Has a problem that would have stopped someone from buying the item if they had known about it
• Is unsafe
• Is significantly different from the sample or description
• Doesn't do what we said it would do, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

If you have received faulty goods, please contact us to organise your return or alternative process

If you simply change your mind, we are happy to offer an exchange in one of our freestanding stores (excludes David Jones and Ballantynes.) within 21 days of placing your order, in line with our Returns Policy.

Paypal purchases are valid for refund via post or courier, and refund in one of our freestanding stores. We cannot offer an exchange on Paypal purchases.

To exchange in store, please ensure you have your order received email to hand.

Contact your local store if you wish to check stock availability.

Unfortunately we cannot offer an exchange via postal returns.

If you simply change your mind, refunds are available in any of our freestanding stores (excludes David Jones and Ballantynes.) within 21 days of placing your order, in line with our Returns Policy.

To return in store, please ensure you have your order received email to hand.

Find a store with our Store Locator

Orders paid for with Paypal can be returned in store or online for a refund within 21 days of placing your order, if you simply change your mind, in line with our Returns Policy.

Paypal purchases are valid for refund via post or courier, and refund in one of our freestanding stores. We cannot offer an exchange on Paypal purchases.

Items purchased during Sale, Outlet or on discount, that meet the returns requirements, are eligible for refund or exchange.

Once you have dropped your parcel off, returns may take up to 2-7 business days to reach us.

If you have booked your return via New Zealand Post or a carrier of your choice, you can request a tracking on your parcel. We will email you once your order has been refunded.

If you are not entirely happy with your Sportscraft purchase please return to your nearest freestanding Sportscraft store (excludes David Jones and Ballantynes) and ensure it in a saleable condition with your original receipt within 21 days for an exchange, credit or refund.

If you purchased your Sportscraft item at David Jones or Ballantynes, please return your item back to that store and refer to their returns policies.

The item must be unworn, unwashed and have the original tags still attached. All returns must be made within 21 days of receipt date.

Find your nearest store with our Store Locator

Please note, we cannot accept store purchases returned by post to our online warehouse