RETURNS


Easy Returns! If you change your mind, you can return your online order within 21 days of your order date, plus FREE returns & exchanges in-store.

See FAQs below for full Returns Policy, and instructions on Faulty Returns and returning store purchases.


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes
Click & Collect Yes Yes Yes
In-Store No Yes Yes

Easy Returns! If you change your mind, you can return your online order within 21 days of your order date, plus FREE returns & exchanges in-store.

See FAQs below for full Returns Policy, and instructions on Faulty Returns and returning store purchases.


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes
Click & Collect Yes Yes Yes
In-Store No Yes Yes

Choose from 2 easy ways to return

Store Locator  Return or Exchange In-store (Free) Find a store
  • Eligible for New Zealand orders only.
  • Excludes Ballantynes and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Return By Post  Return By Post
  • Please post your return back to:

    SPORTSCRAFT
    ATTN: ONLINE RETURN
    LEVEL 2. SHOP S802 WESTFIELD ST LUKE'S
    80 ST LUKES RD
    MOUNT ALBERT
    AUCKLAND 1025


  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

RETURNS FAQs

  • What is the Sportscraft Returns Policy?
  • How do I return an online purchase?
  • How do I return a faulty online purchase?
  • Can I exchange my online purchase?
  • Can I return my online purchase in store?
  • How do I return an item purchased with Paypal?
  • Can I return a Sale or discounted item?
  • When will I receive my refund?
  • Can I track my return?
  • How do I return an item purchased from a Sportscraft Store?

 

Haven't found the answer? Email us now or phone 0800 467 004. Our customer care team operate from Monday to Friday between 9.00am and 9.00pm & Saturday 10am - 2pm New Zealand Daylight Time.

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