RETURNS


Enjoy extended returns this holiday season! Orders placed between November 15th, 2018 and December 24th, 2018 can be returned until January 31st, 2019.

See FAQs below for full Returns Policy, and instructions on Faulty Returns and returning store purchases.


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes
Click & Collect Yes Yes Yes
In-Store No Yes Yes

Enjoy extended returns this holiday season! Orders placed between November 15th, 2018 and December 24th, 2018 can be returned until January 31st, 2019.

See FAQs below for full Returns Policy, and instructions on Faulty Returns and returning store purchases.


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes
Click & Collect Yes Yes Yes
In-Store No Yes Yes

Choose from 2 easy ways to return

Store Locator  Return or Exchange In-store (Free) Find a store
  • Eligible for New Zealand orders only.
  • Excludes Ballantynes and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Return By Post  Return By Post
  • Please post your return back to:

    SPORTSCRAFT
    ATTN: ONLINE RETURN
    LEVEL 2. SHOP S802 WESTFIELD ST LUKE'S
    80 ST LUKES RD
    MOUNT ALBERT
    AUCKLAND 1025


  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

RETURNS FAQs

  • What is the Sportscraft Returns Policy?
  • How do I return an online purchase?
  • How do I return a faulty online purchase?
  • Can I exchange my online purchase?
  • Can I return my online purchase in store?
  • How do I return an item purchased with Paypal?
  • Can I return a Sale or discounted item?
  • When will I receive my refund?
  • Can I track my return?
  • How do I return an item purchased from a Sportscraft Store?

 

Haven't found the answer? Email us now or phone 0800 467 004. Our customer care team operate from Monday to Friday between 9.00am and 9.00pm & Saturday 10am - 2pm New Zealand Daylight Time.

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