RETURNS

See below for our return options and FAQs.

Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes
Click & Collect Yes Yes Yes
In-Store No Yes Yes

RETURNS POLICY

RETURNS

See below for our return options and FAQs.

Extended Returns

Items purchased from the 15th November 2019 to 24th December 2019 (inclusive) can be returned up to and including January 31st, 2020.

For more information on our Holiday Services please see our FAQs.

Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes
Click & Collect Yes Yes Yes
In-Store No Yes Yes

Store LocatorReturn or Exchange In-store (Free)
  • Eligible for New Zealand orders only.
  • Excludes Ballantynes and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Return By PostReturn By Post
  • Please post your return back to:

    SPORTSCRAFT
    ATTN: ONLINE RETURN
    LEVEL 2. SHOP S802 WESTFIELD ST LUKE'S
    80 ST LUKES RD
    MOUNT ALBERT
    AUCKLAND 1025


  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

RETURNS FAQs

  • What is the Sportscraft Returns Policy?
  • What is the Sportscraft Extended Returns Policy?
  • How do I return an online purchase?
  • How do I return a faulty online purchase?
  • Can I exchange my online purchase?
  • Can I return my online purchase in store?
  • How do I return an item purchased with Paypal?
  • Can I return a Sale or discounted item?
  • When will I receive my refund?
  • Can I track my return?
  • How do I return an item purchased from a Sportscraft Store?

Haven't found the answer? Email us now or phone 0800 467 004 . Our customer care team operate from Monday to Friday 9:00am to 7:00pm and Saturday 11:00am to 7:00pm (NZST).

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