Please allow 3-7 business days for the successful delivery of your parcel by Standard Delivery, if over 7 days, please see ''How do I track my order?' OR 'I have a Missing / Lost Order'
Metro orders placed up until 18th December (NZDT), 2019 and regional orders placed up until 12th December (NZDT), 2019 will arrive in time for Christmas. Click and Collect will be available in all freestanding stores (excludes David Jones & Ballantynes) until 2:00 pm (NZDT) Tuesday 24th December, 2019.
To learn more about our Christmas delivery & return options click here.
You will receive a DISPATCH email containing your tracking number.
Please allow up to 24 hours before the tracking number is activated and assigned to your order.
We only offer Standard Delivery at this time. For Standard Delivery, the carrier will aim to deliver between 3-7 business days after your order has been placed.
If there is no one at the delivery address, an 'attempted delivery' card will be left with the carrier’s contact details plus instructions for arranging an alternative delivery.
Standard delivery is a NZ $10 flat rate for all orders. However, if your order total is NZ $200 or more standard delivery is FREE.
This website delivers to New Zealand only. For Australian and International deliveries, please select Australia & Other International Locations using the drop down in the top left hand corner of your desktop screen. Or within the menu on your mobile. Please note, when changing your delivery destination, you will lose the contents of your basket, and the currency will be in AUD.
We have a network of carriers to help ensure a prompt delivery. Our primary source of shipping is NZ Couriers. However, we also use other services in some instances. The carrier information for your specific order can be found on your 'Dispatch' email.
Yes, as a signature is required on delivery, please provide a physical address where you or someone else will be available to sign for your parcel.
If no one is available to sign for the parcel, an 'attempted delivery' card will be left with the carrier’s contact details plus instructions for arranging an alternative delivery.
The carrier will aim to deliver between 3-7 business days after your order has been placed. This may take a little longer if you live in a rural area, or during peak trading times.
In the unlikely event that you have waited over 7 days for your delivery please contact our customer care team to investigate. And rest assured that a full refund will be provided for any lost parcels.
Haven't found the answer? Email us now or phone 0800 467 004
. Our customer care team operate from Monday to Friday 9:00am to 7:00pm and Saturday 11:00am to 7:00pm (NZST).